International payments made easy!
Open an account and get started or give us a call: 800-566-0915
Procedure on how to file a Complaint
We value your feedback and are committed to addressing any issues or concerns you may have.
To ensure your complaint is resolved in a timely and efficient manner, please follow the procedure outlined below:
Step 1: Prepare the Necessary Information Before filing your complaint, please ensure that you have the following details ready:
- Company Name
- Full name of person submitting the complaint
- Contact Information (Email, Phone Number)
- Any reference number, like deal number, payment number (if applicable)
- Detailed Description of the Complaint (including dates, times, and any supporting evidence, emails, copy of confirmation, statements, etc)
Step 2: Choose Your Preferred Method to Submit the Complaint You can file your complaint through one of the following channels:
- Email: Send your complaint to complaints@paymentearth.com. Please use “Complaint – [Your Issue]” as the subject line.
- Phone: Call our main contact person at our company 800-566-0915 during business hours.
Step 3: Acknowledgment of Your Complaint Once we receive your complaint, we will:
- Send you an acknowledgment of receipt within 2 business days.
- Provide a reference number for tracking your complaint.
Step 4: Investigation Process Our team will carefully review your complaint, gather any necessary information, and conduct a thorough investigation. This process may include:
- Contacting you for further details or clarification.
- Consulting third party entities like our partners or banks to resolve the issue.
Step 5: Resolution After reviewing your complaint, we will:
- Provide a response within 10 business days, outlining the steps taken to address your concern and the resolution offered.
- In cases where more time is needed, we will keep you updated on the progress and expected resolution timeline.
Step 6: Resolution escalation (If Necessary) If you are not satisfied with the resolution provided, you may submit an Appeal:
Contact us at resolutionreview@paymentearth.com with the details of your case and reference number for a further review. We are committed to resolving your complaint fairly and efficiently. Thank you for your patience and understanding as we work to address your concerns.
Our Clients are Thrilled
Paymentearth makes uploading an excel file of all my monthly payments very easy! I upload it on their site and I’m able to print a confirmation in minutes! When we combine this with transparency and knowing our exact spread, it is a no brainer!
Marion, CFO, Florida
7 Days Ago