We value your feedback and are committed to addressing any issues or concerns you may have. To ensure your complaint is resolved in a timely and efficient manner, please follow the procedure outlined below:
Step 1: Prepare the Necessary Information
Before filing your complaint, please ensure that you have the following details ready:
- Company Name
- Full name of person submitting the complaint
- Contact Information (Email, Phone Number)
- Any reference number, like deal number, payment number (if applicable)
- Detailed Description of the Complaint (including dates, times, and any supporting evidence, emails, copy of confirmation, statements, etc)
Step 2: Choose Your Preferred Method to Submit the Complaint
You can file your complaint through one of the following channels:
- Email: Send your complaint to complaints@paymentearth.com. Please use “Complaint – [Your Issue]” as the subject line.
- Phone: Call our main contact person at our company 800-566-0915 during business hours.
Step 3: Acknowledgment of Your Complaint
Once we receive your complaint, we will:
- Send you an acknowledgment of receipt within 2 business days.
- Provide a reference number for tracking your complaint.
Step 4: Investigation Process
Our team will carefully review your complaint, gather any necessary information, and conduct a thorough investigation. This process may include:
- Contacting you for further details or clarification.
- Consulting third party entities like our partners or banks to resolve the issue.
Step 5: Resolution
After reviewing your complaint, we will:
- Provide a response within 10 business days, outlining the steps taken to address your concern and the resolution offered.
- In cases where more time is needed, we will keep you updated on the progress and expected resolution timeline.
Step 6: Resolution escalation (If Necessary)
If you are not satisfied with the resolution provided, you may submit an Appeal: Contact us at resolutionreview@paymentearth.com with the details of your case and reference number for a further review.
We are committed to resolving your complaint fairly and efficiently. Thank you for your patience and understanding as we work to address your concerns.